eDist puts your business on a higher plane…
At eDist we provide solutions for clients helping them to thrive in the Healthcare vertical.
It all begins by capturing the Physicians voice. eDist offers all of our certified partners access to a comprehensive mix of Voice Processing & Enterprise solutions available in North America today.
Why purchasing Dragon® Medical Practice Edition 2 from eDist is the answer for you…
We achieved status as the #1 distributor in the US for speech recognition products by delivering unmatched sales support and a comprehensive marketing system
eDist’s Dragon Medical Practice Edition 2 Power Pack provides an effective turnkey solution that will catapult reseller sales of Dragon Medical Practice Edition 2.
3-Day Online Training
We provide you an enhanced certification training solution through our online course. With a focus on your business’ needs and featuring practical exercises, our training will help you to best utilize and demonstrate Dragon Medical Practice Edition 2 and the Nuance PowerMic II for your sales success.
Marketing for Partner Support
When you purchase Dragon Medical Practice Edition 2 through eDist, you may choose from a select menu of marketing collateral at no cost to you as a partner. These marketing products will help launch your Nuance product line with effective optimization.
eDist’s Certified eSupport services allow you convenient choices for support including live chats, request for a return call, direct contact information and ticket submittal. Our experts are here to help.
Tiered Support from eDist
TIER 1 SUPPORT PACKAGE
This package focuses on installation and product support. Tier 1 support provides access to our real time website. Here customers will chat with our technical managers, create a service ticket, send emails, and request a return call or chat live online. Clients will receive a personal identity through a secure login to our knowledge base center where hundreds of useful walkthrough and "How To" guides can be easily identified. Our end-user support site (Certified eSupport), is a collection of Product PDFs, Data Sheets, Instructional guidelines, Product evaluations, Image gallery, Comparison Mediums, White Papers, Demonstration Materials and FAQs. It also includes all software and firmware updates. If we can’t find an immediate solution, a service request will be created within our ticket system and forwarded to our eDist technical experts.
The ticket system is our way of providing a superior process that will enable you to easily manage, organize and archive all support requests and responses in one location while offering the accountability and responsiveness that your customers desire. Workflow solutions and product integration concerns are where we shine. Our unique expertise is unmatched in the Healthcare vertical.
TIER 2 SUPPORT PACKAGE
This package focuses on training. Tier 2 support brings the benefits of Tier 1 together with the addition of personalized training. Tier 2 is for those customers whom have benefited from Tier 1 support but seek a more personalized experience. With this package, we provide 4 hours of online training. Utilizing streaming software, training sessions can be accessed online allowing for greater flexibility and convenience.
TIER 3 SUPPORT PACKAGE
This package focuses on customization and configuration. Tier 3 support combines the benefits of Tier 1 and Tier 2 together with the addition of online configuration and customization. Tier 3 is for those who desire the additional support with deployment and configuration of their products. With this package, we include 4 hours of online configuration and customization of their software and hardware. Customization will be performed using desktop streaming software. Our expertise with the Medical, Legal, Law Enforcement, Real Estate and Education community allows customers to take advantage of our advanced proficiencies with workflow installations.
eDist’s Certified Technicians are also uniquely qualified to perform service and repair on dictation and transcription equipment. We deal with the issue at hand and strive to bring swift resolution the first time. All repair work is covered by the eDist satisfaction guarantee.
|Service||Tier 1||Tier 2||Tier 3|
|Submit Support Tickets|
|Training Planning & Development|
|Training Delivery & Go-Live|
|Remote Streaming Support|
|Project Planning & Kick-Off|
|Custom Command Development|
|Post Implementation Measurement|
|Post Implementation Follow-Up Training|